Ria Katiyar July 1st, 2021

7 Smart Ways to use Chatbots for e-Commerce Business

Chatbots are revolutionizing the e-commerce sector and enabling merchants to offer better purchasing experiences.

AI chatbots are growing enormously in the corporate sector. In a report published by Grand View Research, the chatbot market is expected to expand at a compound annual growth rate (CAGR) of 24.9% from 2021 to 2028.

With chatbot app development gaining more popularity, the e-commerce sector is booming, with more companies seeking to get consumers into the chatbots’ primary target market. Let’s see how you can use chatbots to boost your e-commerce business.

1. Acquire Customers

Customer acquisition is every business’s target, and chatbots can help e-commerce businesses achieve this goal. The AI-powered chatbots offer personalized engagement like none other. They mimic human interactions and respond to the user with desired information like a sales representative would. Also, since the chatbots can access a large set of data repositories, they enhance customer experience by offering personalized recommendations to them, depending upon their query and spending pattern. This is one of the most efficient features that make the chatbots interactive and engaging for the customers.

2. Collect Relevant Customer Data

Every chatbot on an e-commerce website is dedicated to that particular niche and therefore can collect relevant customer data. Chatbots can accumulate data efficiently and also use it to analyze customer patterns and offer appropriate suggestions. With the machine learning algorithms used in the chatbot app development, these bots can help business owners target their potential clients and get valuable insights to improve their businesses.

3. Manage Stores 

Chatbots can be made to watch your inventory to let you and your customers know that you can launch a specific item on your online shop for a particular time. This certainly makes the fresh products coming up sweet and exciting for your customers. Likewise, chatbots may be designed to make it known to a client that the goods they wanted are back in stock. It also enables the shop’s storage to be managed by keeping track of the things to be reordered or complaining about the faulty products currently in use.

4. Offer Personalized Experience

A personalized experience is one of the best services that chatbots can offer. We all know how bad it feels to keep waiting to get connected to the customer service when we need them the most. You can use chatbots to offer a personalized experience to every user depending upon their choices/responses. For instance, if you have a clothing store, the chatbot may help you find the right style depending upon factors such as your body shape, color preference, and more. When customers are satisfied with the way they are entertained, the business growth becomes definite. 

5. Get Relevant Leads

Lead generation is one of the most critical aspects of boosting a business sale. Hefty amounts are to be paid to obtain the most valuable leads for your business. However, if you do not want to be a part of the herd, you can employ your AI-powered chatbots to generate the leads for you. No matter how the customer has reached your website, if your chatbot is smartly applied, it can help you bring the leads you have been looking for. 

6. Improve Conversion Rate

When a user visits your e-commerce website, he/she is looking for a specific product or service. If it is difficult for them to reach their desired product, they may not revisit your website. Therefore, to engage the potential customers, something better must be done. Not only should your website be user-friendly, but your chatbot must be easy as well. You can use your chatbots to offer information about new products/services. If a customer cannot browse the website efficiently, the chatbots must take the customers to the desired product/service. Once the customer is satisfied, they are likely to become your regulars.

7. Retain Customers

Chatbots function as a complete source of product information and help consumers answer their queries or hesitations on the way to the checkout page. The program continues to learn to offer high-quality customer interactions with time through every encounter with a customer. Clothing brands such as H&M use its Chatbot program to provide live fashion tips. When clients question styles, this feature of the mobile e-commerce application makes it fun for them to explore new styles and improve their sales. When customers get more than what they have wished for, they are retained for a lifetime.

Summing It Up

With the introduction of chatbots, the e-commerce sector is changing. Auto engagement tools like Chatbots have become a significant component of online and offline purchasing, directly affecting sales and using e-commerce marketing advantages. Chatbots are being used to respond quickly, improve customer service, collect consumer information and offer a rewarding buying experience overall. 

If you haven’t tried chatbots for your e-commerce business, it’s time to employ them to boost your business. 

Ria Katiyar

Ria Katiyar is the Content Writer who loves to pen down her understanding and knowledge in a simplified and engaging manner. She is an early adopter, likes to stay up to date with the latest technology trends. Her priority is to cover up new technologies and techniques for her audience.

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