Freelancers Leaving the Comfort Zone
You've spent years honing your design skills in that corporate cubicle you've been living in, hoping for the day when you would finally make the jump to full time freelance. You've taken on some side jobs from some friends or friends of friends, but now you are itching to be out on your own. There's just one glitch...
You know that corporate sales guy that's been out getting those web and print design orders that land on your desk everyday? He's not coming with you on your freelance excursion down the yellow brick road. From now on, you'll be doing his job too.
So you may have become the most talented graphic/web designer in your immediate circle of friends, but unless you can effectively sell those skills to that new business owner, your trip down freelance lane will be short lived. You have to know without fail, what you are going to do to generate new clients once you are out on your own. The big design firms can afford to have full time marketing people out on the street, so you will have to find a way to compete for those business dollars if you are even going to have a chance to make it. There is no such thing as "winging it" in today's business climate. You need to have a plan and learning how to bring on new clients is a mandatory requirement in your new endeavor.
Most graphic artists and web designers would rather rip their toenails out than do what I do-sell. They conjure up images of being the next Billy Mays style pitchman hawking Ginsu knives at some county fair, when in truth, business to business selling is nothing like that. So let's look at some ways to prepare to be out on your own without ending up in a bread line.
Time is Money
Any sales professional lives by this credo. You don't engage in activities that are not related to making sales and bringing on new clients. As a freelance designer you will need to have some simple skill sets related to preparation and presentation that shouldn't be that painful. The first thing you will to do is know your market.
You can invest a small amount of time each day into developing prospects that you will contact. If you are driving by that same jewelry store every day, then go on the web and look for their website. If they don't have site, then they have now become a prospect for your services.
Casual contacts are another effective way of offering your services. I have a higher ratio of closing sales through informal contacts than I have through cold calling.
If you're eating at the local Italian Restaurant, casually ask the waiter, who just might be the owner, who produces their menus. Simple question, non invasive and I don't know anyone who has ever been killed for asking it. You might just get, "Why, do you design menus?" as a response. I have seen many simple conversations like this turn into sales or appointments.
But what about the cold call? Let's dissect that fear inducing sales call and learn how you can take the pressure off of you and stack the deck on your side through a few simple steps.
Don't Walk in Empty Handed
You're a designer right? Then as part of your preparation you need to have an informative brochure or sell sheet when you are going to approach a new business prospect. Some sales people refer to this as a "leave behind", but I'd prefer to think of it as your presentation. It doesn't have to be fancy and printed on the nicest gold-gilded paper, but it does have to tell your story. If you're great at page layout, but not so great at writing copy, maybe you have a connection or two that can assist you in this area. I'm a big fan of bartering among contemporaries, so maybe you can offer your skills to someone on a future project if they'll help you write some copy for your sell sheet.
On your sell sheet you need to have some samples of some websites and any other kind of advertising you've created. It needs to be neat and professional because it is going to be the best representation of what you are offering. In this "get to the point" society we live in, I recommend letting the pictures tell the story and limit the amount of text. You can actually produce this quite inexpensively and print it on a color printer or save the file on a flash drive and take it down to the local copy center and have a few color copies printed out. When you are starting out on your own, watching expenses should be a top priority as you look for ways to market yourself without spending boatloads of cash.
So now you've got your four-color sell sheet in your hand along with your brand new freelance business cards and you are now going to call on that jewelry store owner. I would like to suggest that you go in first thing in the morning. If they open at 9:00 you should try to go in around 9:15 or 9:30. You are much more likely to catch the owner first thing in the morning than you are if you went in at say, 2:00 in the afternoon, when the owner may be in the back making a repair or assisting a customer who deserves the owner's full attention.
So you walk in to the store and you notice the owner laying out the jewelry displays in the cases like he or she does every morning. The owner looks up and says, "Can I help you?". You need to smile at this point and then walk over and introduce yourself.
"Hello my name is John Johnson and I own Web and Print Design on a Budget" and you hand the owner your sell sheet. Miraculously, two things will now happen. The first thing is the owner will take your sell sheet from you because that's what people do when you hand them something and the second thing is they will look at what you just gave them. Simple right? I never said this was rocket science.
Then you will want to point to a few highlights on the sell sheet they are looking at while telling them that you wanted to offer your services should they have a desire to have a presence on the web. "Offering your services" is a very friendly, non threatening, non sales type of language to use in this type of situation.
I would also recommend having packages with pricing right on the sell sheet. This way the prospect can choose between a simple four page website that costs X, versus the deluxe web package that includes up to six pages with forty optimized photographs (or whatever) that costs Y. This is called an "alternate close" as it gives the prospects more than one option to say yes.
Get Them Involved
You have to be aware of how the business owner is responding to your presentation. If they smile at you after you hand them your sell sheet and say,"Thanks, I have a hundred of these from other freelancers", then you may want to think about moving on, but if they start asking questions, you may just have a new client.
Questions that begin with "How much would it cost if I..." show that the owner is now involving themselves in your product. They are thinking about what life would be like with a new website. Why else would they inquire about the costs associated with adding a "weekly specials" page on top of the four-page package you just showed them. Your conversation with them from that moment on needs to revolve around what is called an "involvement close".
Basically, an involvement close is the process of speaking to the propsect like they have already signed on to make a purchase. "Which items ARE you going to display on your home page?", "ARE you going to have a separate page just for watches?" "How did you want to make changes to the content on the weekly specials page?". All these questions can not be answered by a yes or no, but rather involve the customer in making decisions as if they've already purchased your product.
Don't Sell Websites-Sell What Websites Do!
Effective sales people don't usually talk about the features of whatever they are selling without talking about how those features benefit the buyer. It can be the best looking, most stylish widget on the planet, but if it doesn't save the owner time or money or somehow make their life better, then they simply won't buy it.
The same is true of your web and print designs. How can they benefit the business owner? How can a small mom and pop jewelry store benefit from being on the World Wide Web? All their customers are local and have been for the twenty plus years that they've been in business, and they've done just fine without any fancy shmanci websites or brochures. Why should they start now?
If you don't have the answers for those questions when they get asked, and they will get asked, then you'll be back at your previous employer's door asking for your old job back right quick.
You can tell yourself that you are a designer or graphic artist and not a trained salesperson, but when you are standing in front of that business owner, they will view you as a salesperson and expect to have their questions answered. So, maybe you develop a "cheat sheet" for each prospect that you will call on that answers those basic questions before you ever walk in their door.
A little bit of preparation in this regard can go a long way. If you are going to call on a jewelry store, then take some time and look at a half dozen or so jewelry websites. How are they laid out, what do they feature? Is there a common denominator among all the jewelry websites you looked at, like a "special sales" section on the site that promotes a certain type of jewelry or service like cleaning or repairing?
Having done this type of homework before you walk in lets the owner know that you took the time to gain some insight into their market and that instills confidence in the owner that doing business with you is the right choice. Know the reasons why having a website can increase traffic in their store. Maybe adding the website address to their sign outside will allow more people passing by to view their current inventory of watches or gold necklaces. Something one of their customers wouldn't normally be able to do without physically coming into the store.
Explain the trend that many more purchases are made online now as opposed to ten years or even five years ago and that business owners need to have an online presence if they are ever going to take advantage of that trend.
What do you imagine went through the mind of that blacksmith hammering out horseshoes for a living, the first time he saw a Model T Ford drive around the corner? I hope he was thinking about learning how to make fenders for those new cars, otherwise the new technology was going to shutter his business. The same holds true today. Business owners need to market themselves differently and you, as the web designer/graphic artist can assist them in doing just that.