Summary
- Noupe is the quick AI support chatbot for small teams that want fast website chatbot setup with minimal effort and a free entry plan.
- Gorgias is the Shopify-focused support platform that blends customer service with sales to help e-commerce brands drive conversions.
- Helply is the Tier-1 ticket automation tool designed to resolve common support requests while identifying knowledge gaps.
- Zendesk AI is the automation layer within the Zendesk ecosystem, built for mature support teams that want large-scale AI-driven resolution.
- Freddy AI is Freshdesk’s AI solution that combines autonomous agents with a Copilot to assist human reps.
- Ada is the enterprise-grade automation platform built to handle high-volume customer interactions across chat and voice.
- Help Scout is the simple, AI-enhanced shared inbox solution for teams that want unlimited seats and easy adoption.
- Zoho Desk is the Zoho ecosystem support platform offering omnichannel service and fast implementation at competitive pricing.
- Kustomer is the data-driven hybrid support platform that combines CRM context with proactive AI-powered service.
- Tidio is the e-commerce live chat platform powered by Lyro AI to handle repetitive customer queries efficiently.
With more than 40,000 businesses using LiveAgent, it’s a popular option for help desk and support software. The platform brings together live chat, ticketing, a call center, and a knowledge base in one place, making it easier for teams to manage all customer support in a single hub. Plus, quick access to customer conversations and proper record-keeping add even more value.
However, as useful as LiveAgent is, many teams still look for alternatives. For some, the issue is price. Others might be scaling quickly and need features LiveAgent doesn’t offer. And for organizations on a mission to modernize their operations, LiveAgent’s interface may feel a bit dated.
Whatever the reason, your priorities and limitations may prompt you to consider LiveAgent alternatives. But where do you start? Our list of support software alternatives can help.
Best 10 LiveAgent alternatives compared for 2026
| Platform | Core focus | Pricing model | Key differentiator |
|---|---|---|---|
| Noupe | Quick AI support | Free plan available; Starter $0, Bronze $34, Gold $99 | Fast setup, easy AI for small teams |
| Gorgias | Shopify e-commerce support | Starter $10, Basic $120, Pro $960, Advanced $3,400 | Combines support with sales |
| Helply | Tier-1 ticket automation | Starter $99, Growth $299, Scale $799, Enterprise Custom | Knowledge gap identification |
| Zendesk AI | Zendesk ecosystem automation | Suite Professional $149, Suite Enterprise $219 per agent | Scale, maturity, automates 80% of interactions |
| Freddy AI | Freshdesk AI, Copilot | Growth $35, Pro $83, Enterprise $131 | Combines AI agent with Copilot |
| Ada | Large-scale automation | Custom pricing | Voice support |
| Help Scout | Simple AI integration | Free plan, Standard $55, Plus $83 | Unlimited seats, AI on all plans |
| Zoho Desk | Zoho ecosystem support | Express $9, Standard $20, Professional $35, Enterprise $50 | Fast implementation |
| Kustomer | Data-driven hybrid support | Enterprise $98, Ultimate $139, AI $40 per rep/month | Proactive service |
| Tidio | E-commerce live chat | Starter $29, Growth $59, Plus $749, Premium Custom | Lyro AI for repetitive queries |
Our list highlights LiveAgent competitors you can turn to if the platform no longer fits your needs.
1. Noupe
Best for: Businesses needing a quick AI support option
Noupe is an AI chatbot builder that learns from your website content to build an instant answer base for visitors. Its quick setup makes it a good fit for teams that want fast results with minimal effort.
Key features
- Embed code installation: The easy installation process works on most website builders without technical steps.
- Customization: You can customize the widget size, placement, color, and avatar to match brand style.
- Language detection: The bot detects and replies in the visitor’s language.
- Integration: Noupe integrates through a simple embed with platforms such as WordPress and Squarespace.
Key differentiators
Noupe skips the complicated setup that slows down chatbot projects, making it easier for smaller teams to give AI support a shot. Regardless of your tech savvy, you can use AI for customer support without learning how to train a chatbot.
Pricing: Noupe has a free Starter plan (100 conversations), a Bronze plan at $34 per month (1,000 conversations), and a Gold plan at $99 per month (10,000 conversations).
2. Gorgias
Best for: Shopify brands
Gorgias is one of the best LiveAgent competitors for e-commerce brands, especially those selling through Shopify. According to its developers, the tool helps increase conversions by up to 2.5x with its tailored recommendations.
Key features
- Conversational AI: The AI agent handles a large share of support questions and suggests products to shoppers during chats.
- Integrations: Besides Shopify, the tool also connects with 100-plus other apps, such as Recharge, Kalviyo, Postscript, Yotpo, Skio, and Shogun.
- Central inbox: You can see all emails, chats, social messages, SMS, and voice support in this inbox.
- Real-Time customer data view: The tool provides a real-time view of customer information such as order history and past interactions to personalize conversations.
Key differentiators
Gorgias blends customer support with sales to resolve issues while driving the next purchase using live store data. This approach sets it apart from typical ticketing software, which focuses mostly on incident response.
Pricing: The Starter plan costs $10 per month, followed by Basic at $120 per month, Pro at $960 per month, and Advanced at $3,400 per month. The Enterprise plan caters to larger organizations with a high ticket volume.
3. Helply
Best for: For automating tier-1 support ticket resolution
Helply is a conversational tool that claims to resolve over half of your common customer support tickets with guaranteed accuracy. Besides answering FAQs, it can also handle AI-driven actions such as updating customer accounts.
Key features
- Self-learning AI: You don’t have to teach Helply anything because it learns on its own. It uses existing knowledge base articles and macros to stay up to date.
- Knowledge bridge: When Helply feels as if something is missing in your documents (based on new customer queries), it alerts your team.
- API-based tasks: Because it’s an AI agent, Helply handle things such as routing tasks and updating customer data.
- Integrations: The platform integrates with Groove, Freshdesk, Stripe, Zendesk, Help Scout, and similar tools.
Key differentiators
While most of its features are common among LiveAgent competitors, Helply’s unique offering is knowledge gap identification. Organizations can regularly update their knowledge base as new queries come in.
Pricing: The Starter plan costs $99 per month, followed by the Growth plan at $299 per month. For advanced workflows, the Scale plan is $799 per month. Custom pricing is available in the Enterprise plan.
4. Zendesk AI
Best for: Companies already using the Zendesk ecosystem
Zendesk AI offers automation across the entire Zendesk ecosystem, giving teams AI agents and a copilot that helps solve requests faster.
Key features
- Agent copilot: It suggests replies to customer and employee questions and provides insights about their issues.
- Admin copilot: It offers intent detection and analysis to improve routing.
- Customer profiles: You get complete customer profiles with data from every channel.
- Integrations: Zendesk integrates with apps in nearly every category, including messaging, workflows, CRM, marketing, IT, HR, compliance, translations, and content management.
Key differentiators
Zendesk’s main differentiators are its scale and maturity. It has been around for quite some time, so there’s a strong community to help with onboarding and tool usage. Plus, its AI reportedly automates 80 percent of your interactions.
Pricing: The Suite Professional plan costs $149 per month, while the Suite Enterprise costs $219 per agent per month.
5. Freddy AI (Freshdesk)
Best for: Teams using Freshdesk
Freddy AI is a Freshdesk offering that combines AI Copilot and agentic AI in one platform. While the AI agents handle customer questions, Copilot provides your team with context to create more personalized responses.
Key features
- Conversational AI: Freddy AI Copilot works with your team to suggest replies and translate messages.
- AI Agent Studio: The AI Agent Studio is like your lab, where you build agents for your requirements using pre-built skills.
- Shared inbox: Because you can automate workflows and access messages across Freshchat and Freshdesk, it’s easy for everyone to stay on the same page.
- Integrations: The Freshworks Marketplace features over 1,000 apps across various categories, including collaboration, quality assurance, analytics, CRM, feedback, project management, and more.
Key differentiators
In many LiveAgent alternatives, you get either an AI agent or an AI Copilot. However, Freddy AI provides both to cater to advanced chatbot use cases.
Pricing: There are three plans: Growth at $35 per month, Pro at $83 per month, and Enterprise at $131 per month.
6. Ada
Best for: Companies managing customer service at scale
Ada is one of the top help desk alternatives, claiming to be eight times more productive than human agents and to have powered 5.5 billion customer interactions to date. Like all other LiveAgent alternatives we’ve covered, it provides immediate answers to customer questions, just at a much larger scale.
Key features
- Sandbox environment: You can test AI flows before deploying them for customer service use cases.
- Customization: Ada lets you customize tone and persona for different customer segments.
- Multichannel deployment: You can use the tool across chat and phones for both text and voice queries.
- Integrations: Ada integrates with analytics, content, email, messaging, and voice search platforms.
Key differentiators
Ada offers large-scale automation that many other tools don’t support. It also handles voice-based customer queries, a must-have as more people turn to voice search and digital assistants.
Pricing: Custom pricing is available upon request.
7. Help Scout
Best for: Teams that want simple AI integration
Help Scout is a live chat software that offers a shared inbox and AI enhancements. Customers receive quick replies across multiple channels, and teams spend less time on repetitive work.
Key features
- Beacon widget: Beacon is the platform’s AI-powered support hub that provides instant handoffs to human agents.
- Proactive messages: The tool welcomes users and announces updates proactively.
- Workflow management: You can schedule messages to be sent later or snooze conversations.
- Integrations: The platform features over 100 integrations, including Slack, Jira, Salesforce, Shopify, and HubSpot.
Key differentiators
Many LiveAgent competitors limit seats unless you upgrade to the more expensive plans. Help Scout offers unlimited seats, so everyone can be part of the customer service team. AI is included in all plans, even the free ones.
Pricing: There is a free plan for up to 100 contacts per month. The Standard plan costs $55 per month, while the Plus plan costs $83 per month.
8. Zoho Desk
Best for: Teams already using the Zoho ecosystem
Zoho Desk has long been in the customer support software space and is trusted by over 100,000 businesses, including brands such as Mercedes and McAfee. It now offers Zia Agents, AI-powered tools that take on the grunt work in customer support.
Key features
- Omnichannel support: Zoho Desk is wherever your customers are, be it social media, email, chat, voice, or mobile apps.
- Self-service portals: Customers get access to portals with knowledge bases and FAQs.
- Custom modules: There are specific modules for different industries to customize support operations.
- Integrations: You get access to 50-plus native and 200-plus third-party apps.
Key differentiators
Zoho Desk is reportedly 50 percent faster to implement than other support software alternatives and makes it easy to migrate from your current platform.
Pricing: The Express plan is $9 per month, while the Standard plan costs $20 per user, per month. For advanced needs, you can opt for the Professional plan at $35 per user, per month or the Enterprise plan at $50 per user, per month.
9. Kustomer
Best for: Teams requiring data-driven hybrid customer support
Kustomer is an AI-powered customer service platform that also offers CRM support. Its AI agents handle routine requests and assist human reps with context-rich insights for better service.
Key features
- Omnichannel support: You can see customer history and ticketing in one platform to understand your audience’s support needs.
- AI Agent Studio: You build and customize your AI agents. No developer needed!
- Proactive service: The platform’s AI anticipates customer needs to resolve issues before they arise.
- Integrations: Kustomer integrates with all popular tools, including social media apps and e-commerce platforms.
Key differentiators
Kustomer’s standout offering is proactive customer service. While many help desk tools respond to queries as they come in, Kustomer can anticipate potential problems and help resolve them before they escalate.
Pricing: The Enterprise plan is $98 per month, per seat, and the Ultimate plan costs $139 per month, per seat. To access AI agents, you pay $40 per representative per month or 60 cents per customer conversation.
10. Tidio
Best for: E-commerce stores that need live chat
Tidio’s Lyro AI agent is its automated customer support, designed to resolve queries across live chat and email. Its developers claim it can handle 67 percent of repetitive customer concerns.
Key features
- Self-service tools: Customers can manage their own queries with knowledge bases.
- Reporting dashboards: You can view resolution rates to track your operational efficiency.
- Custom agent: You can also create a customized service agent tailored to your specific business needs.
- Integrations: There are over 120 integrations, including with major e-commerce platforms.
Key differentiators
Tidio’s Lyro AI provides high-resolution rates suitable for businesses managing large volumes of queries.
Pricing: The Starter plan is $29 per month, the Growth plan is $59 per month, and the Plus plan is $749 per month. Custom pricing is available for the Premium plan.
How to choose the right LiveAgent alternative
You might know what a customer support chatbot is, but choosing one can still feel tricky. We’ve got you.
First, ask yourself what support model you want. There are three main options: chatbot-first, ticket-first, and hybrid. A chatbot-first approach prioritizes instant, AI-driven conversations. Ticket-first platforms focus on structured help desk workflows, while hybrid options let human agents and AI work together for complex support.
Once you’re past this decision, take a look at your team’s technical skills and budget. Most of the support software alternatives we’ve covered require little to no coding expertise.
While technical expertise isn’t an issue, budget will be a determining factor. If you want to try a tool at no charge, Noupe offers a free plan with basic features included. Zoho Desk is another good option, offering premium features at minimal AI chatbot prices. If you’ve got the money to spend, Helply and Zendesk are worth a look.
Your particular use case requirement will also come into play here. For example, are you looking for a conversational chatbot or a live chat replacement?
You should also consider whether the tool can scale with your needs and whether its pricing provides the value you require. The best LiveAgent alternative should align with your organization’s road map for improving customer support.
In many cases, a hybrid approach is the right solution. You use an agent layer, such as Jotform’s lead-capturing forms, to handle initial interactions. Then a comprehensive help desk comes in to provide advanced support.
Conclusion
LiveAgent alternatives offer several key strengths, including chatbot-first support, agent customization, instant humanlike responses, structured workflows, and hybrid options. These platforms are ideal for teams that want to improve resolution rates and enjoy a better interface than LiveAgent. They’re also suitable if you want to scale operations or benefit from a larger number of integrations.
